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If a product you purchase is faulty, you may be offered a repair, exchange or refund as appropriate in accordance with your consumer rights.įor products bought from B&Q you can return faulty products to any B&Q store.Īlternatively, you can contact us on 03. Please note that products bought from B&Q verified sellers cannot be exchanged in B&Q stores.

A refund will be issued once the B&Q verified seller has validated your return. You’ll need your order confirmation or sales advice and your original payment method. The store colleague will label your package and arrange the return of the product to the B&Q verified seller. If your product is eligible to be returned to a B&Q store, it is important to bring your product packaged ready for shipping. Products containing liquid or chemicals.Products containing lithium, glass, or ceramics.Products (including packaging) that are larger than 100 x 70 x 60cm.Some items bought from a B&Q verified seller are eligible for return to a B&Q store, but there are exceptions that cannot be returned in store: To arrange a convenient return of a product that is sold by a B&Q verified seller, use the 'Contact Seller' link in the email relating to your order. Products bought from B&Q verified sellers are labelled “sold and shipped by B&Q verified sellers” on diy.com and on your order confirmation email. Products bought from B&Q verified sellers: This may include arranging a collection from your home which may incur a collection charge up to £50.00. If you can’t get to store, you can contact 03 or email us at to discuss your options. You’ll need your order confirmation or sales advice and your original payment method, and we can exchange the product or issue a refund. If you need to return a product that was sold and shipped by B&Q, you can return it to any B&Q store. Products bought from B&Q are labelled “sold and shipped by B&Q” on diy.com and on your order confirmation. On diy.com you can buy products from B&Q or from verified sellers.

For Click + Collect you will also need to bring valid identification. You’ll need your receipt, sales advice or order confirmation and your original payment method, and we can exchange the product or issue a refund. In store purchases and Click + Collectįor products purchased in B&Q stores and via Click + Collect, simply return the item to your chosen store. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered. Please note that we are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements. We want you to be delighted with your products but if you do change your mind, you can return your purchase in its original condition within 90 days.